Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to information collected through FlowraPilot websites, applications, software, APIs, dashboards, integrations, and other services that link to this Policy.

FlowraPilot is primarily a business-to-business software service. In many cases, our customers use FlowraPilot to process information relating to their own leads, customers, employees, or other contacts.

When we process information on behalf of a FlowraPilot customer, the customer generally determines why and how that information is processed. In such circumstances, we process the information on the customer's instructions and in accordance with our agreement with that customer.

2. Information We Collect

Depending on how you use FlowraPilot, we may collect or process the following categories of information:

Account Information

This may include your name, business name, email address, phone number, login credentials, billing information, and account preferences.

Business and Customer Data

Customers may submit information about leads, prospects, customers, employees, contacts, and other individuals through FlowraPilot. This information may include names, phone numbers, email addresses, communication history, lead information, CRM information, notes, preferences, and other information configured by the customer.

WhatsApp and Communication Data

Where FlowraPilot is connected to WhatsApp Business or another messaging service, we may process information necessary to send, receive, route, record, or automate communications.

This may include phone numbers, message content, timestamps, delivery information, conversation identifiers, message status, and other metadata made available through the relevant platform.

Usage and Technical Information

We may automatically collect information about how you access and use the Service, including IP address, browser type, device information, operating system, pages or features accessed, timestamps, logs, and diagnostic information.

Information You Provide to Us

We may collect information you provide when you contact support, request a demonstration, communicate with us, participate in onboarding, provide feedback, or otherwise communicate with us.

3. How We Use Information

We may use information to:

• provide, operate, and maintain FlowraPilot;
• create and manage customer accounts;
• process and route leads and communications;
• execute customer-configured workflows and automations;
• connect with third-party services requested by customers;
• provide customer support and technical assistance;
• monitor performance, reliability, and security;
• detect and prevent fraud, abuse, and security incidents;
• process payments and manage subscriptions;
• communicate important service and account information;
• improve and develop our products and services; and
• comply with applicable legal obligations.

4. Customer Data

FlowraPilot customers retain ownership of the business and customer data they submit to the Service ("Customer Data").

We process Customer Data primarily to provide the Service, operate customer-configured workflows, maintain integrations, provide support, protect the platform, and perform our contractual obligations.

We do not sell Customer Data to third parties.

Customers are responsible for determining what information they submit to FlowraPilot and for ensuring that they have the necessary rights, permissions, notices, and lawful basis to collect and process that information.

5. Legal Basis for Processing

Where applicable data protection laws require a legal basis for processing personal information, the relevant basis may include:

• performance of a contract;
• compliance with legal obligations;
• legitimate business interests;
• consent; or
• other lawful bases permitted by applicable law.

The appropriate legal basis depends on the circumstances and the relationship between FlowraPilot, the customer, and the individual whose information is being processed.

6. WhatsApp, Meta and Third-Party Platforms

FlowraPilot may integrate with third-party communication and business platforms, including WhatsApp, Meta, Gupshup, CRM systems, email providers, cloud infrastructure providers, and other services.

When you connect a third-party service to FlowraPilot, information may be exchanged between FlowraPilot and that service as necessary to provide the requested functionality.

Third-party platforms operate under their own privacy policies, terms, security practices, and data-processing arrangements. FlowraPilot does not control how those platforms independently process information.

Customers are responsible for ensuring that their use of connected platforms complies with applicable platform policies and applicable privacy, communications, and marketing laws.

7. Service Providers and Subprocessors

We may use trusted third-party service providers to operate FlowraPilot and provide services such as:

• cloud hosting and infrastructure;
• database and storage services;
• communication and messaging infrastructure;
• analytics and monitoring;
• customer support;
• payment processing; and
• security and fraud prevention.

We require service providers that process personal information on our behalf to maintain appropriate confidentiality and security obligations.

8. Data Sharing

We may disclose information:

• to service providers necessary to operate FlowraPilot;
• to third-party platforms explicitly connected by the customer;
• when required by law, regulation, court order, or legal process;
• to protect the rights, safety, security, and property of FlowraPilot, our customers, or others;
• in connection with a merger, acquisition, financing, restructuring, or sale of assets; or
• with your consent or at your direction.

We do not sell personal information for monetary consideration.

9. Cookies and Similar Technologies

FlowraPilot may use cookies, local storage, pixels, logs, and similar technologies to maintain sessions, remember preferences, understand usage, improve performance, and protect the Service.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

10. Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

Security measures may include access controls, authentication, encryption where appropriate, logging, monitoring, backups, infrastructure security controls, and restricted access to production systems.

No internet-based system can be guaranteed to be completely secure. Customers are also responsible for maintaining the security of their accounts, credentials, connected systems, and users.

11. Data Retention

We retain information for as long as reasonably necessary to:

• provide the Service;
• maintain customer accounts;
• meet contractual obligations;
• resolve disputes;
• maintain security and operational records;
• comply with legal obligations; and
• enforce our agreements.

Following termination of a customer account, Customer Data may be deleted following a reasonable retention period, subject to contractual requirements, legal obligations, backups, and legitimate operational requirements.

12. Data Deletion

Customers may request deletion of personal information or Customer Data where applicable and subject to contractual and legal requirements.

Where FlowraPilot processes information on behalf of a customer, requests relating to that information may need to be directed to the relevant customer, who determines the purpose and means of processing.

We may retain information where necessary to comply with law, prevent fraud or abuse, resolve disputes, enforce agreements, or maintain legitimate business records.

13. Your Privacy Rights

Depending on applicable law and your relationship with FlowraPilot, you may have rights regarding your personal information, including rights to:

• request access to personal information;
• request correction of inaccurate information;
• request deletion where legally available;
• withdraw consent where processing is based on consent;
• object to or restrict certain processing; and
• request information about how your personal information is processed.

Requests will be handled in accordance with applicable law. We may need to verify your identity before fulfilling a request.

14. International Data Transfers

FlowraPilot and its service providers may process or store information in countries other than the country in which you are located.

Where applicable law imposes requirements on international transfers of personal information, we will take reasonable steps to comply with those requirements.

15. Children's Privacy

FlowraPilot is a business software service and is not directed at children.

We do not knowingly collect personal information directly from children in circumstances where such collection is prohibited by applicable law.

16. Business Transactions

If FlowraPilot is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When we make material changes, we may provide notice through the Service, our website, email, or another appropriate channel.

The updated Policy will become effective on the date stated at the beginning of the Policy.

18. Contact Us

If you have questions about this Privacy Policy, our data practices, or wish to exercise an applicable privacy right, please contact us: